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FAQ

Below are frequently asked question by our end users.



What is 'New Open Box'?

These products have never been used, the only difference between the "New" and "New Open Box" is that the outside factory seal has been broken, due to cancelled order or mishandling during transporting from warehouse to warehouse. However, the inside contents are complete with factory seal.


What is 'Renew Gold'?



What is 'Renew Silver'?



What is 'Renew Bronze'?



What is 'Box Open'?

This describes items whose condition can range from used to new but may have been opened or unwrapped.


What is 'Return'?

These are items that have been purchased and then returned by from previous customers. Please note the box may not be in 'new' condition.


What is 'Ex Demo'?

These are items that have been opened and used on display. Please note the box may not be in 'new' condition.


What is 'Box Damaged'?

This describes the items container has been damaged or opened. Please note the box may not be in 'new' condition.


What is 'As New'?

Fully functional and almost indistinguishable from new.


What is 'Refurb'?

Equipment has been restored to good cosmetic and working condition. Items have undergone a series of inspections and tests to make sure they are in good working condition. Please note the box may not be in 'new' condition.



Support: +44 (0)1293 400 720
Email: info@qual.co.uk
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